Privacy policy

Introduction

Content Health Check, operated by Contentious Ltd ("we", "us", or "our"), is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content analysis platform.

Information we collect

Personal information

When you create an account, we collect:

• Email address
• Name
• Organisation details (if applicable)
• Payment information (processed securely through Stripe). We do not store your payment information, this is stored by Stripe.

Content data

When you use our service, we collect:

• URLs you submit for analysis
• Content extracted from those URLs
• Analysis results and scores
• Project settings including brand guidelines and tone preferences
• Screenshots of analysed pages

Usage data

We automatically collect:

• IP address
• Browser type and version
• Pages visited and features used
• Time and date of visits
• Error logs and diagnostic data

How we use your information

We use your information to:

• Provide and maintain our content analysis service
• Process your content through AI analysis (Anthropic Claude)
• Extract content from URLs (using Firecrawl)
• Manage your account and subscriptions
• Process payments (through Stripe)
• Send service updates and notifications
• Improve our service and develop new features
• Detect and prevent fraud or abuse
• Comply with legal obligations

Third-party services

We use the following third-party services to provide our platform:

Data retention

We retain your personal information and content data for as long as your account is active or as needed to provide you with our services.

When you close your account, we will delete or anonymise your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.

Data security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of data at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing through PCI-compliant providers

Your rights

Under data protection law, you have rights including:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Request restricted processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at hello@contenthealthcheck.com

Cookies

We use essential cookies to ensure our service functions properly, including:

• Authentication cookies to keep you logged in
• Session cookies to maintain your preferences
• Security cookies to protect against fraud

We do not use advertising or tracking cookies.

International data transfers

Your data may be processed in countries outside the UK/EEA where our service providers operate. We ensure appropriate safeguards are in place to protect your data, including Standard Contractual Clauses where applicable.

Children's privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our platform. The "Last updated" date at the top of this policy indicates when it was last revised.

Contact us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK at ico.org.uk